Terms of Service

Welcome to The Pashmina Mahal. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website, creating an account, or placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you do not agree with any part of these Terms, please do not use our services.

2. About Us

The Pashmina Mahal is a business specialising in authentic handcrafted Kashmiri Pashmina products, operating from Srinagar, Jammu and Kashmir, India.

3. Products and Pricing

• All products displayed on our website are subject to availability
• Product images are for representation purposes; slight variations in colour, pattern, and texture may occur due to the handcrafted nature of our products
• Prices are listed in Indian Rupees (INR) and include applicable GST unless stated otherwise
• We reserve the right to change prices, product descriptions, and availability without prior notice
• In case of pricing errors, we reserve the right to cancel orders and refund payments

4. Orders and Payment

Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Order confirmation will be sent via email once accepted.

Payment

We accept payments through:

• Credit and debit cards
• UPI (Unified Payments Interface)
• Net banking
• Digital wallets
• Cash on Delivery (where available)

All online payments are processed securely through Razorpay.

5. Authenticity and Craftsmanship

We guarantee that all our Pashmina products are:

• Made from 100% pure Pashmina wool from Changthangi goats
• Handcrafted by skilled artisans in Kashmir
• GI (Geographical Indication) protected where applicable
• Ethically sourced with fair wages to artisans

6. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about delivery times, costs, and areas we serve.

7. Returns and Refunds

Please refer to our Refund Policy and Returns Policy for detailed terms.

8. Intellectual Property

All content on this website—including text, images, logos, product designs, and graphics—is the property of The Pashmina Mahal and is protected by Indian and international copyright laws. You may not reproduce, distribute, or use our content without prior written permission.

9. User Accounts

When you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access
• Providing accurate and up-to-date information

10. Prohibited Uses

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Introduce viruses, malware, or harmful code
• Impersonate any person or entity
• Scrape, harvest, or collect data from our website
• Resell our products without written authorisation

11. Limitation of Liability

To the maximum extent permitted by law, The Pashmina Mahal shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product in question.

12. Indemnification

You agree to indemnify and hold The Pashmina Mahal, its officers, employees, and affiliates harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Srinagar, Jammu and Kashmir.

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or disruptions to shipping and communication systems.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the new Terms.

16. Contact Us