Frequently Asked Questions

Yes. Every Pashmina we offer is 100% authentic, made from the finest Changthangi goat wool sourced from Ladakh. Each product is hand-woven by skilled Kashmiri artisans and comes with an authenticity certificate.

Pashmina is the finest grade of Cashmere, made from the underbelly wool of Changthangi goats in Ladakh (12-16 microns).

Cashmere is a broader category (16-19 microns) from various goat breeds worldwide.

Wool comes from sheep and is thicker and coarser (25+ microns).

Yes. Our authentic Kashmiri Pashmina products carry the GI protection, guaranteeing they are made in Kashmir using traditional methods. This is your assurance of genuine craftsmanship and origin.

A single Pashmina can take anywhere from 3 weeks to 18 months depending on the complexity. Sozni embroidered pieces with detailed hand embroidery can take up to a year to complete, involving multiple artisans.

Sozni is a traditional Kashmiri hand-embroidery technique using fine needles to create intricate patterns.

Kani is a hand-weaving technique using small wooden sticks (kanis) to weave complex patterns directly into the fabric during the weaving process.

We accept:

• Credit and debit cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm)
• Net banking (all major banks)
• Digital wallets
• Cash on Delivery (for eligible orders)

All payments are processed securely through Razorpay.

Cash on Delivery availability depends on the order amount and shipping location. Please check the checkout page to see if COD is available for your order.

You can cancel or modify your order within 24 hours of placing it, provided the order has not been dispatched. Please contact us immediately at thepashminamahal@gmail.com.

Yes, we offer special pricing for bulk orders, corporate gifts, and wedding trousseaus. Please contact us at thepashminamahal@gmail.com with your requirements for a custom quote.

Delivery times vary by location:

• Major metros: 3-5 business days
• Tier 2 & 3 cities: 5-7 business days
• Remote areas: 7-10 business days
• International: 10-15 business days

See our full Shipping Policy for details.

Yes, we offer free standard shipping on all orders above ₹50,000 within India. For orders below this threshold, a flat shipping fee of ₹500 applies.

Yes, we ship to select international destinations. Please contact us at thepashminamahal@gmail.com for shipping quotes and delivery timelines to your country.

Once your order ships, you will receive an email with tracking details. You can also log in to your account and visit the My Orders page to track your order in real-time.

We accept returns within 7 days of delivery for eligible items. The product must be unused, in original packaging, and with all tags intact. Read our full Returns Policy for details.

Once we receive and inspect the returned item, refunds are processed within 3 business days. The amount typically reflects in your account within 7-10 business days depending on your payment method.

Yes, exchanges are possible subject to stock availability. Please contact us within 7 days of delivery to initiate an exchange.

Pashmina should be dry cleaned only. Store in a breathable cotton bag or muslin cloth away from direct sunlight. Never machine wash, tumble dry, or use harsh detergents. Read our detailed Care Guide for more tips.

Direct ironing is not recommended. For wrinkles, we suggest hanging the Pashmina in a steamy bathroom or using a fabric steamer held at a distance. If absolutely necessary, use the lowest iron setting with a cotton cloth as a barrier.

Store your Pashmina with natural moth repellents like cedar wood, lavender sachets, or dried neem leaves. Avoid direct contact with mothballs. Inspect stored items every few months.