Returns Policy

Your satisfaction with our craftsmanship is our priority. If you need to return an item, this policy outlines the process and conditions.

1. Return Window

You may return eligible items within 7 days of delivery. Returns requested after this period will not be accepted.

2. What Can Be Returned

Items are eligible for return if they meet all these conditions:

• Product is unused, unworn, and unwashed
• Original packaging, tags, and authenticity certificate are intact
• No signs of damage caused by the customer
• Return is initiated within 7 days of delivery

3. What Cannot Be Returned

• Custom-made, personalised, or made-to-order items
• Sale or clearance items marked as final sale
• Products damaged due to improper care or handling
• Items missing original tags, packaging, or accessories
• Products showing signs of use, staining, or wear

4. How to Return an Item

Step 1: Request a Return

Contact us within 7 days of delivery:

• Email: thepashminamahal@gmail.com
• Phone: +91 96821 67261

Include in your request:

• Order number
• Product(s) you wish to return
• Reason for return
• Photos (if the product is damaged or defective)

Step 2: Approval

Our team will review your request within 2 business days. Once approved, we will provide a Return Authorisation Number (RAN) and return shipping instructions.

Step 3: Pack the Product

Pack the item securely with:

• Original packaging
• All tags and authenticity certificate
• Copy of the invoice
• Return Authorisation Number written clearly on the package

Step 4: Ship the Product

Send the package via a trackable courier service to our address. We recommend using registered post or a reputable courier for tracking and insurance.

Step 5: Inspection and Refund

Upon receipt, we will inspect the product within 3 business days. If approved, a refund will be initiated as per our Refund Policy.

5. Return Shipping Costs

• Free return if the product is damaged, defective, or incorrect
• Customer bears shipping cost for change of mind or personal preference returns

6. Exchanges

We offer exchanges for eligible items subject to stock availability. To request an exchange:

1. Follow the same return process outlined above
2. Specify the item you want in exchange
3. Any price difference will be adjusted (paid or refunded)

7. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 24 hours of delivery
• Send clear photos of the damage/defect
• Do not use, wash, or wear the item
• We will arrange free pickup and provide a full refund or replacement

8. Wrong Item Received

If you received an item different from what you ordered:

• Notify us within 48 hours of delivery
• We will arrange free pickup of the wrong item
• The correct item will be dispatched at no additional cost

9. Return Address

10. Contact Us

For any return-related queries, please reach out to us at thepashminamahal@gmail.com or call +91 96821 67261. Our customer service team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.