At The Pashmina Mahal, we take pride in the quality of our handcrafted
Pashmina products. If you are not entirely satisfied with your purchase, we are here to help.
1. Eligibility for Refund
You may request a refund if:
- The product received is damaged or defective
- You received an incorrect product (different from what you ordered)
- The product significantly differs from the description on our website
- The item was not delivered within the promised timeframe
2. Non-Refundable Items
Due to the handcrafted, personal nature of our products, refunds will not be issued for:
- Custom-made or personalised items
- Products damaged due to misuse or improper care
- Items returned after the 7-day window
- Products without original packaging, tags, or authenticity certificates
- Slight colour or pattern variations inherent to handcrafted items
3. Refund Timeline
To be eligible for a refund, you must:
- Contact us within 7 days of receiving your order
- Provide clear photos or videos showing the issue
- Return the product in its original condition with all packaging, tags, and certificates
4. Refund Process
Step 1: Contact Us
Email us at thepashminamahal@gmail.com or call +91 96821 67261 with:
- Your order number
- Reason for refund
- Photos or videos of the issue (if applicable)
Step 2: Approval
Our team will review your request within 2 business days and notify you of the approval or rejection
of your refund.
Step 3: Return the Product
Once approved, ship the product to our address using a trackable courier service. Return shipping
costs will be borne by:
- Us: If the product was damaged, defective, or incorrect
- You: For any other reason of return
Step 4: Inspection and Refund
Upon receiving the returned product, we will inspect it within 3 business days. Once approved, the
refund will be processed within 7-10 business days to your original payment method.
5. Refund Method
- Credit/Debit Card: Refunded to the original card (5-10 business days)
- UPI/Net Banking: Refunded to the original account (3-5 business days)
- Wallet: Refunded to the original wallet (2-3 business days)
- COD Orders: Refunded via bank transfer to an account you specify (5-7 business
days)
6. Partial Refunds
In certain cases, partial refunds may be issued:
- Products showing minor signs of use (up to 30% deduction)
- Missing tags or original packaging (up to 20% deduction)
- Products returned after the 7-day window but within 15 days (up to 40% deduction)
7. Order Cancellation
Orders can be cancelled for a full refund if:
- Cancellation is requested within 24 hours of placing the order
- The order has not yet been shipped
Orders that have already been shipped cannot be cancelled but can be returned upon delivery under our
return policy.
8. Damaged or Lost Shipments
If your package arrives damaged, please:
- Do not accept the delivery, if possible
- Take photos of the damaged package immediately
- Contact us within 24 hours of delivery
We will investigate with our shipping partner and issue a full refund or replacement.
9. GST and Taxes
All refunds will include the GST amount paid at the time of purchase. Original shipping charges are
refundable only if the return is due to our error.
10. Contact Us
