Privacy Policy

At The Pashmina Mahal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information

When you create an account or place an order, we collect:

• Name (first and last)
• Email address
• Phone number
• Shipping and billing addresses
• Order history and purchase details

Payment Information

We do not store your payment card details on our servers. All payment transactions are processed securely through our payment gateway (Razorpay), which is PCI-DSS compliant.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent
• Device information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your customer service requests
• Send you marketing communications (only with your consent)
• Improve our website and shopping experience
• Detect and prevent fraud
• Comply with legal obligations under Indian law

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share your information only with:

• Shipping partners: To deliver your orders (courier companies, logistics providers)
• Payment processors: To process secure transactions
• Service providers: Who help us operate our business (hosting, analytics)
• Legal authorities: When required by law or court order

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, keep you logged in, and analyse site traffic. You can control cookie preferences through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure password hashing
• Rate limiting and bot protection
• Regular security audits
• Access controls and authentication

6. Your Rights

Under applicable Indian law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account and data
• Withdraw consent for marketing communications
• Object to certain data processing activities
• Receive a copy of your data

To exercise any of these rights, contact us at thepashminamahal@gmail.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is typically retained for 7 years after account closure for tax and legal purposes.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. International Users

Our services are primarily intended for customers in India. If you access our site from outside India, your information may be transferred to and processed in India, where our servers and business operations are located.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us