Shipping Policy

At The Pashmina Mahal, we take every measure to ensure your handcrafted Pashmina reaches you safely and on time. Below is everything you need to know about our shipping practices.

1. Shipping Coverage

Domestic (Within India)

We ship to all major cities and towns across India through reliable courier partners. Delivery is available to over 25,000 pincodes.

International Shipping

Currently, we ship to select international destinations. For international orders, please contact us directly at thepashminamahal@gmail.com for shipping quotes and delivery timelines.

2. Shipping Charges

Free Shipping

We offer free standard shipping on all orders above ₹50,000 within India.

Standard Shipping

For orders below ₹50,000, a flat shipping fee of ₹500 applies.

International Shipping

International shipping charges are calculated based on the destination country, package weight, and delivery speed. Actual charges will be communicated to you before order confirmation.

3. Delivery Timeline

Order Processing

All orders are processed within 2-3 business days after payment confirmation. Handcrafted items may occasionally take longer due to their bespoke nature.

Delivery Times (After Dispatch)

• Major Metros (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad): 3-5 business days
• Tier 2 & 3 Cities: 5-7 business days
• Remote Areas & Villages: 7-10 business days
• International: 10-15 business days

Delivery times are estimates and may vary due to factors beyond our control such as weather, courier delays, or regional restrictions.

4. Order Tracking

Once your order is dispatched, you will receive:

• An email confirmation with tracking details
• SMS updates on delivery status
• Access to real-time tracking through your account dashboard

To track your order, log in to your account and visit the My Orders page.

5. Packaging

Every Pashmina is:

• Carefully folded and wrapped in acid-free tissue paper
• Placed in a premium branded box
• Accompanied by an authenticity certificate
• Sealed with tamper-proof packaging for security

Our packaging is designed to preserve the delicate weave and softness of your Pashmina during transit.

6. Delivery Attempts

Our courier partners typically make up to 3 delivery attempts. Please ensure:

• Someone is available at the delivery address during the delivery window
• Your phone is reachable for the delivery agent
• Complete and accurate shipping address is provided

If delivery fails after 3 attempts, the package will be returned to us and additional shipping charges may apply for re-dispatch.

7. Delayed or Lost Shipments

If your order is significantly delayed or appears lost:

1. Check the tracking number for the latest status
2. Contact us at thepashminamahal@gmail.com with your order number
3. We will investigate with our shipping partner within 48 hours
4. If confirmed lost, we will issue a full refund or dispatch a replacement

8. Address Changes

Address changes can be requested only if the order has not yet been dispatched. Please email us within 12 hours of placing your order with the corrected address.

9. Customs and Import Duties

For international orders, the recipient is responsible for any customs duties, taxes, or import fees levied by the destination country. These charges are not included in our shipping fees.

10. Insurance

All shipments are insured against loss or damage during transit. In the unlikely event of an incident, we will process a refund or replacement per our policy.

11. Shipping During Holidays

Please note that during festive seasons and public holidays, delivery times may be extended due to high courier volumes. We recommend placing orders well in advance.

12. Contact Us